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Question

Reporting on CSAT Survey Scores / JO Automation

  • September 14, 2023
  • 2 replies
  • 26 views
M
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  • MelissaC
  • Contributor ⭐️⭐️⭐️⭐️⭐️
  • 91 replies

Hi there!

Leadership wants to start analyzing the data once a week for a CSAT survey scores.  I started building this off the CSAT Survey Response object, but I’m not getting any data for the fields pulled in, so I know I am doing something wrong…

 

ALSO, we want to start sending automated email responses via JO if a customer gives us a low score…  What object & fields would I report on?

Just need a little clarity:)

Thanks!

2 replies

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  • MelissaC
  • Author
  • Contributor ⭐️⭐️⭐️⭐️⭐️
  • 91 replies
  • September 14, 2023

^ and it was sent in application

S
  • SaifSN
  • Helper ⭐️
  • 24 replies
  • October 16, 2023

Can you please elaborate more on I’m not getting any data for the fields pulled in?

 

I think you are not pulling fields from look-up like participant ID, relationship ID/Company ID, Person ID etc (refer to the attached screenshot)
 

 

Saif Ali

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