Change Email Opt In/Out Preferences - Option to Opt Back In to Communications
Best answer by sagan_sherlin
I had a simliar question - but found this article to be rather helpful. Mostly in the FAQ section.
https://support.gainsight.com/Journey_Orchestrator_and_Email/Admin_Guides/Email_Opt-out_Policy
I hope it helps!
+4I had a simliar question - but found this article to be rather helpful. Mostly in the FAQ section.
https://support.gainsight.com/Journey_Orchestrator_and_Email/Admin_Guides/Email_Opt-out_Policy
I hope it helps!
Hello Everyone!
Happy to announce that Gainsight now provides users with more granular control to opt-out specific Contacts/Persons from email communications from the 360 > Person section. To enable users to opt-out specific Contacts/Persons from email communications, an Email Opt-Out field must be added to the Gainsight Person object in the LIST VIEW and DETAIL VIEW tabs of the 360 LAYOUTS page. After the Email Opt-Out field is added to the Gainsight Person object, users can set the value to true for a particular user of a company in the C360/R360 page.
This feature is implemented in both SFDC & NXT versions.
For more information, refer to the v6.14 release.
Thanks for posting!
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