Pulse Conference: New Admin Success Track!
This year at Pulse we are dedicating an entire track to Admins! Our intent is to give you Gainsight product specific content that is useful for all of our amazing admins. We'll have product roadmap deep dives where you can learn about our direction on the platform, CSM end user solutions and beyond! We'll also focus on how you can leverage your customer usage and interactions to drive better business outcomes.
A major component of the admin track will be Customer Showcases. Different than other customer showcases that might focus purely on the business side of things, this showcase will ask customer admins to present their technical solution AND go deep on how they did it. Think of it as a "recipe" that attendees can take home and try on their own.
We know that you will want to be in attendance for all of these technical sessions!
But ... there's more ... Would you like to be a featured presenter at Pulse as part of the Admin Success Track? If you have a creative solution you built using the Gainsight Platform and would like to share how you did it to an audience of your peers, let us know about it. Send us an email to adminSummit@gainsight.com and share your idea submission. We'll be picking the most creative solutions over the coming weeks and will reach out to you to share more details.
See you at PULSE!!
+5Lila Krutel, Dir. Global Education Services
1 person likes this
+2Oh, and one additional mention - presenters at Pulse get their event pass comped, so you can attend for free (event admission is covered, but travel and other expenses are not).
VP of Customer Success at Forcepoint
+2Paging some community champions!!
@darkknight @samantha_braastad @heather_hansen @ben @andrew_cummins @kristin_f3c469 @sagan_sherlin @leanne @elizabeth_adams_c593ee @matthew_lind @reneehouse @marcelo @faust_belarmino @pele @calvin_multanen
PS - the new @mention feature is so sweet!
@darkknight @samantha_braastad @heather_hansen @ben @andrew_cummins @kristin_f3c469 @sagan_sherlin @leanne @elizabeth_adams_c593ee @matthew_lind @reneehouse @marcelo @faust_belarmino @pele @calvin_multanen
PS - the new @mention feature is so sweet!
VP of Customer Success at Forcepoint
+11I'm sensing a little American Idol / Survivor / America's Got Talent competition here.
#DontGetVotedOff
#DontGetVotedOff
Making people their best....currently disguised as a CS Ops Architect. How can I contribute to your success?
+2@matthew_lind - you gotta be in it to win it!
Send your admin use case submission to adminSummit@gainsight.com!
Send your admin use case submission to adminSummit@gainsight.com!
+4I'm not attending Pulse this year.
+13I don't think I'll be able to attend either.
+5This is a great opportunity to learn from your peers and industry leaders at our Pulse conference (with a FREE pass), and to share your own experiences! Tagging a few more Community leaders for your consideration... @ben @kelly @john_applebaugh @johnny_burtchaell @diane_morneau @jeremy_curry @andrew_biehle @keith_mattes @angela_domenichelli @diana_luo @jen_pakravan @mai_hoang @andy_roy @einat_pick @brad_jennings @elizabeth_adams_c593ee @jahnavi @jake_smith @lori_dinardo @scotty @tom_wix
@dan_ahrens and @lila_meyer Is there a way we can get more detailed info on admin track/technical sessions?
+2Hi @faust_belarmino - we are still finalizing some of the content, but you can see the main tracks that we are featuring here: https://www.pulse19.com/tracks/
This site also has other Pulse info on the overall schedule, accomodations, registration, etc.
This site also has other Pulse info on the overall schedule, accomodations, registration, etc.
Hi @lila_meyer,
Thank you so much for thinking of us!
Do you have a list of topics that you are looking to have covered or are you looking for any topic that the admin will submit?
Thank you so much for thinking of us!
Do you have a list of topics that you are looking to have covered or are you looking for any topic that the admin will submit?
1 person likes this
+2Hi @jeremy_curry . What we're looking for would be to have customer admins present a challenge they faced in either the business or in driving adoption, their technical solution AND to go deep on how they did it. Think of it as a "recipe" that attendees can take home and try on their own.
Many Gainsight admins are more junior in the role or are looking for a creative "spark" to help them uplevel their Admin Game.
Some examples of ideas submitted so far:
Many Gainsight admins are more junior in the role or are looking for a creative "spark" to help them uplevel their Admin Game.
Some examples of ideas submitted so far:
- Strategies to drive internal adoption
- Handing a massive customer upgrade initiative (70,000+ customers)
- Managing large volumes of data from multiple source systems
- Making CTAs more actionable (including feedback loops from the users to the admin)
- etc
VP of Customer Success at Forcepoint
1 person likes this
+2Hi Jeremy, thanks for asking. We are looking to finalize our decisions very soon, and will issue a last call for submissions by EOD Thursday March 14.
+2Yes, that's the plan at this point, though formal planning for the detailed agenda has not started yet. Hope to see you there!
VP of Customer Success at Forcepoint
1 person likes this
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