I've searched Gainsight Docs, the community and searched for keywords in the object glossary (unsubscribe, preference, category, opt, opt out) and can't find any documentation that indicates where to see what a customer selects if/when they do opt out. The two most obvious objects (AO Participant Activity, Email Logs) came up empty.
How can I view this information?
Solved
How do you view a contact's opt-out reason?
+3Best answer by kendra_mcclanahan
Hi Kelly -
I just recenently looked this up - so good timing! In Report Builder, you'll want to use the Unsubscribed Emails and it's the Category Field. There is one row per categories they've opted out of in for emails.
https://cl.ly/666a5c0becfa
Hope that helps!
@lila_meyer can we add some additional documentation here?
View originalI just recenently looked this up - so good timing! In Report Builder, you'll want to use the Unsubscribed Emails and it's the Category Field. There is one row per categories they've opted out of in for emails.
https://cl.ly/666a5c0becfa
Hope that helps!
@lila_meyer can we add some additional documentation here?
+7Hi Kelly -
I just recenently looked this up - so good timing! In Report Builder, you'll want to use the Unsubscribed Emails and it's the Category Field. There is one row per categories they've opted out of in for emails.
https://cl.ly/666a5c0becfa
Hope that helps!
@lila_meyer can we add some additional documentation here?
I just recenently looked this up - so good timing! In Report Builder, you'll want to use the Unsubscribed Emails and it's the Category Field. There is one row per categories they've opted out of in for emails.
https://cl.ly/666a5c0becfa
Hope that helps!
@lila_meyer can we add some additional documentation here?
+3Awesome, thanks!
+1Thanks for the info @kendra_mcclanahan! I've added this to our Email Opt-Out Configuration documentation: https://support.gainsight.com/Journey_Orchestrator_and_Email/Email_Options_and_Guidelines/Email_Opt-Out_Configurations#Reporting_on_Opt-Out_Categories
Kelly, I hope this covers everything you were looking for and can be a resource for anyone else looking to find the same answer.
Kelly, I hope this covers everything you were looking for and can be a resource for anyone else looking to find the same answer.
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+4Thanks!
Regards, Marwan Omar
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