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3rd Party NPS Comments Truncated

jenniferpa
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We use the SFDC Data Import Wizard to import our 3rd party NPS surveys and recently discovered long NPS Comments are being truncated during the import.  We do not have the Survey module to be able to send surveys through our instance. Is there another way to import the 3rd party NPS data to allow us to continue to utilize the Survey section on the C360 view and average multiple responses each quarter? 

If not, how do you manage 3rd party NPS data and display it to CSMs through the the C360 view?

 

Thanks 

Best answer by jenniferpa

@vikram Thank you for your response.  I reviewed the NPS import from earlier in the week and none of the comments were truncated (example had 1,769 characters).  It appears to be an issue only with our Q1 import from earlier in the year.  I was able to manually update the comment for the impacted survey to add the full text. 

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  • vikram
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  • June 9, 2020

@jenniferpa Could you please attach a screenshot and/or specify the character length of the comment you are trying to upload?

jenniferpa
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  • jenniferpa
  • Author
  • Helper ⭐️
  • 42 replies
  • Answer
  • June 9, 2020

@vikram Thank you for your response.  I reviewed the NPS import from earlier in the week and none of the comments were truncated (example had 1,769 characters).  It appears to be an issue only with our Q1 import from earlier in the year.  I was able to manually update the comment for the impacted survey to add the full text. 

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