Within Gainsight, we are trying to find an easier way to view only accounts we want without having to make a new dashboard or list for each CSM. I noticed the “follow +” button at the top of the C360 in gainsight for customers. If I follow all of my accounts, is there a way to see all the accounts I am following in Gainsight so I can use that page for reference instead of having to search for my accounts individually?
Solved
Is there a way I can see the accounts I am "following" in C360?
Best answer by alizee
This is not solved indeed: a list of accounts one is assigned to is NOT the same thing as a list of accounts one follows. However, this is not an idea we can upvote, so here’s one:
+5You can make a Dashboard with a report of customers. Then set a Global Filter for the Dashboard to be filter on CSM = Current User. That way when you load that dashboard it will just shows customers that you are the CSM for.
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Having a report showing which GS users are following which customers and which relationships would be very useful as an admin. Is there a way to do it?
+4+1 for this, do we have any plans to make “Followed” accounts that you are not necessarily the CSM for a reportable data set?
Enterprise Support Manager, Gainsight
+3john_apple wrote:
You can make a Dashboard with a report of customers. Then set a Global Filter for the Dashboard to be filter on CSM = Current User. That way when you load that dashboard it will just shows customers that you are the CSM for.
Based on the Login User name the accounts will be shown in the Report list. Because we are setting the global filter as “CSM = Current User”.(Here the current user is the logged-in user name)
Thanks.
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I’d like to bump up this thread - as far as I can see the whole point of introducing “follow” is to allow users to:
- keep informed on the accounts following;
- be able to easily access the list of accounts following;
So really #2 is a MUST-HAVE feature. Can someone from GS product team respond this thread and give us some timeline in implementing this?
Cheers.
Is there any update on this thread? Being able to report on which accounts my users are following is key.
I am following and hoping to hear a solution. I am also looking at how to report on just customers that are being followed. We already define customers by user, but we we also want the user to be able to +Follow their customers that they consider are priority. I just can’t find a way to report on the +Follow button. Thanks
We have CSMs assigned to accounts, but others in the organization who are not assigned may want to follow an account and see a list of followed accounts. Can someone please respond? This would be a very good enhancement to your product.
+4
Jeff Kirkpatrick
+8Pretty sure there is no way to get a list of all accounts that a user follows in Gainsight. At least not from the UI.
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+1Has there been any developments on this feature? We are still unable to report against the followers on an account
This has come up again today from one of our teams. We need a way to follow a list of accounts that are not necessarily assigned to the same CSM. We have supporting roles who are not assigned but need to follow a list of customers. Can we get an update on this? It really is a ‘must have’.
Bumping this request, we also need the ability to report on Company follows. Managing these as an admin would also be very helpful.
+11This is not solved indeed: a list of accounts one is assigned to is NOT the same thing as a list of accounts one follows. However, this is not an idea we can upvote, so here’s one:
If you don’t want to make mistakes, don’t do anything. If you want to learn, ask questions and make mistakes, except in construction because they’re the most expensive part of building.
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