Hi,
I have a JO Survey program that runs monthly. But on certain months I need to pause the program which I have been doing. Last month I paused the program right after it ran, forgetting that I have a 7 day conditional wait after the survey email goes out, therefore leaving them in an Active state.
I started up the program again this month, and all the new participants failed because they were still in an active state due to the Pause.
My criteria for participant re-entry is attached. If I add ‘Paused’ to the ‘Participant with same unique criteria’ in addition to ‘Completed’ will the participants get added properly without failing like they are now?
