To nail the post-sales to CS handoff with your new customers, there are several critical components. Some of our Gainsight leaders gathered their thoughts into a playbook to share with you in this recent blog post.
The high level plan:
1. Define a taxonomy of outcomes
2. Create a simple way for sales to capture the client’s desired outcomes
3. Operationalize a Success Plan to map to the pre-sales definition of outcomes automatically
4. Build the Success Plan into the product
5. Demonstrate value
Check out the blog for the details on how to transform the CS journey across your company!