With the Feb 6, 2023 update to the interactive dashboard builder, we have lost the Gainsight created default dashboard.
This dashboard had a widget at the top that would make larger many of the cards that we clicked on and had a nice default view to give users who do not yet have a working dashboard for their needs.
Are we able to get this original Gainsight created dashboard back?
Best answer by Chandu
Hi @Ashton,
With Jan release we’re retiring Gainsight PX Dashboard and introducing the new Dashboard Experience, which encourages PX users to create a Dashboard.
To that extent to make Dashboard creation simple, we added few dashboard templates (more in the future) that help in creating a dashboard in just 3 clicks.
As simple as that a Dashboard is created. One can create a custom dashboard just like before as well, now with better experience on multiple aspects (shared below)
The deeper insights in PX Dashboards were from widgets belonging to Reports, Surveys, Engagements categories which were not available on Gainsight PX Dashboard.
With this experience we get one step closer to surfacing those insights which are relevant for user (as they select the necessary reports, surveys etc. to load the data in widgets) than show any set of widgets to every user say a “Usage by time of the day” widget and similar
With this release the widgets whether via Dashboard templates or Custom Dashboard provide a far better experience than the prior one:
All of these should making creating dashboards and adding widgets a seamless experience.
Back to Gainsight PX Dashboard, all the widgets of importance on the Gainsight PX Dashboard are available as widgets when creating a dashboard, except for the following:
The above widgets are also going to be available to add to a dashboard with upcoming short release tentatively Feb27/28
You can click create dashboard right now and in no time have the same experience as the Gainsight PX Dashboard.
We hope the new experience, with all the goodness mentioned above and available with this release, is inviting and easy to create a Dashboard especially for users who have not created one before.
All details here:
https://support.gainsight.com/PX/Analytics/Dashboard/02_Configure_PX_Dashboards#Create_a_Dashboard
https://support.gainsight.com/PX/Release_Notes/Current_Release_Notes_-_2023/PX_Release_Notes_February_2023
A different larger view experience of widgets will be added down the line.
Please let me know if I can help with any further details.
I see that if you haven’t set a default dashboard, Gainsight PX now shows the first public dashboard! The list of dashboards is not alphabetical, so I think it is the first dashboard that was made public.
Unfortunately the default dashboard is not in this list. Even under the public dashboards list.
But it might not be a bad thing - for all scenarios - it looks like we are now able to share a dashboard url which is viewable by the person the url was shared with, so that’s actually a big win
+8Good morning
We had the same issue and reported it to support on Tuesday, and they confirmed that the OOTB dashboard was removed when the new release was launched. We were prompted with an engagement announcing the new release the day after that, so it took us completely by surprise when the dashboard disappeared 
Please find here the documentation to create a new dashboard, and keep in mind there are 4 widgets from the Gainsight PX Dashboard that are not yet part of the custom dashboard. Our CSM confirmed they will be available from the following short release in a few weeks:
Active Users Right Now
Total Activated
Slipping Away
Average Events
Hope this helps.
Hi @Ashton,
With Jan release we’re retiring Gainsight PX Dashboard and introducing the new Dashboard Experience, which encourages PX users to create a Dashboard.
To that extent to make Dashboard creation simple, we added few dashboard templates (more in the future) that help in creating a dashboard in just 3 clicks.
As simple as that a Dashboard is created. One can create a custom dashboard just like before as well, now with better experience on multiple aspects (shared below)
The deeper insights in PX Dashboards were from widgets belonging to Reports, Surveys, Engagements categories which were not available on Gainsight PX Dashboard.
With this experience we get one step closer to surfacing those insights which are relevant for user (as they select the necessary reports, surveys etc. to load the data in widgets) than show any set of widgets to every user say a “Usage by time of the day” widget and similar
With this release the widgets whether via Dashboard templates or Custom Dashboard provide a far better experience than the prior one:
All of these should making creating dashboards and adding widgets a seamless experience.
Back to Gainsight PX Dashboard, all the widgets of importance on the Gainsight PX Dashboard are available as widgets when creating a dashboard, except for the following:
The above widgets are also going to be available to add to a dashboard with upcoming short release tentatively Feb27/28
You can click create dashboard right now and in no time have the same experience as the Gainsight PX Dashboard.
We hope the new experience, with all the goodness mentioned above and available with this release, is inviting and easy to create a Dashboard especially for users who have not created one before.
All details here:
https://support.gainsight.com/PX/Analytics/Dashboard/02_Configure_PX_Dashboards#Create_a_Dashboard
https://support.gainsight.com/PX/Release_Notes/Current_Release_Notes_-_2023/PX_Release_Notes_February_2023
A different larger view experience of widgets will be added down the line.
Please let me know if I can help with any further details.
Hi @mmarques
This section provides details on what happens if you dont have a default dashboard.
https://support.gainsight.com/PX/Analytics/Dashboard/02_Configure_PX_Dashboards#Mark_Dashboard_as_Default
Hi
The below mentioned widgets from the former Gainsight PX Dashboard are now live with interim release (Feb 27 - EU/US2 | Feb 28 - US1)
You can find them under KPI widget category (at the end of the list) or can search for them.
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