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Topic limit?

  • December 18, 2017
  • 4 replies
  • 62 views
Gaelle
  • Gaelle
  • Contributor ⭐️⭐️⭐️
  • 11 replies
Hi all,

I am Community Manager from Deezer Community (https://fr.deezercommunity.com/) and I have a user who says in private message this things :

I created 3 subjects but impossible to do the 4th. I have an error message "validation.user_login.ratelimit" (in passing there is a bug, the key of the message is not found to display a message "user-friendly" ...) I tried to post my subject again 4/3 hours after the others, always the message ... How long does it take to post again?

https://fr.deezercommunity.com/depannage-et-conseils-4/bug-sur-forum-2458



Question : why did he get this message? 🤔
Gaëlle 🎵

4 replies

Maryam
  • Maryam
  • Helper ⭐️⭐️
  • 18 replies
  • December 18, 2017
Hey @Gaelle, we do have a rate limiter in place to prevent spams on the community:
  • New users, younger than 10 days, can only post 3 topics per day.
We are going to add the error to our phrases tool so that you can change it. I totally agree that this is not a user-friendly message to show to users.

Can you please send an email to support@insided.com concerning the error message translation so that we can keep you updated once the phrase is changed. Thanks! ☺️
Julian
1 person likes this
  • Julian
    Julian
Gaelle
  • Gaelle
  • Author
  • Contributor ⭐️⭐️⭐️
  • 11 replies
  • December 18, 2017

Gaëlle 🎵
Julian
Maryam
2 people like this
  • Julian
    Julian
  • Maryam
    Maryam
Jurgen
Forum|alt.badge.img
  • Jurgen
  • Helper ⭐️
  • 178 replies
  • December 18, 2017
Is this limitation active for all communities or just branded templates?
Maryam
  • Maryam
  • Helper ⭐️⭐️
  • 18 replies
  • December 19, 2017
Hey @Jurgen, the rate limits are enabled for all the communities.

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