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How to determine how many people are subscribe?

  • October 29, 2018
  • 9 replies
  • 289 views

aluciani
Forum|alt.badge.img
Is there a way to determine how many people subscribe to a particular forum.

I have several folks that have seen the subscribe button and wondering how many people have taken advantage of it for a particular forum. Thanks

Best answer by Julian

Hey aluciani,

at the moment this is not possible for you to check, as we do not show this data in an export or in a Dashboard.

I am currently investigating how we can give you access to this type of information. We do record it when a user clicks on "subscribe" on a topic or a subforum, it is just a matter of "unlocking" it for you by adding this data to a dashboard.

We would like to enable you to see every action which we are recording on your community - however as these records are not all in the same location, we need to do some work before you can benefit from these insights.

Cheers,

Julian
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9 replies

Julian
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  • Gainsight Employee ⭐️⭐️⭐️
  • 908 replies
  • Answer
  • November 1, 2018
Hey aluciani,

at the moment this is not possible for you to check, as we do not show this data in an export or in a Dashboard.

I am currently investigating how we can give you access to this type of information. We do record it when a user clicks on "subscribe" on a topic or a subforum, it is just a matter of "unlocking" it for you by adding this data to a dashboard.

We would like to enable you to see every action which we are recording on your community - however as these records are not all in the same location, we need to do some work before you can benefit from these insights.

Cheers,

Julian

aluciani
Forum|alt.badge.img
  • Author
  • Helper ⭐️
  • 110 replies
  • November 1, 2018
Thanks @Julian

I was also thinking about submitting to the ideation board - maybe others might be interested as well. Thanks

Julian
Forum|alt.badge.img+5
  • Gainsight Employee ⭐️⭐️⭐️
  • 908 replies
  • November 1, 2018
yes, feel free to do that, if you like! Maybe interesting to hear if others are interested in this as well (though I would assume that is the case).

But this is on my personal agenda anyways, so rest assured it is well on my radar. 😃 🔭

Jurgen
Forum|alt.badge.img
  • Helper ⭐️
  • 178 replies
  • November 1, 2018
@aluciani
There's probably a way to tag these clicks in your own web analytics solution, if you have one 🙂

Moller Toma
  • Helper ⭐️
  • 38 replies
  • August 15, 2019
Julian wrote:
Hey aluciani,

at the moment this is not possible for you to check, as we do not show this data in an export or in a Dashboard.

I am currently investigating how we can give you access to this type of information. We do record it when a user clicks on "subscribe" on a topic or a subforum, it is just a matter of "unlocking" it for you by adding this data to a dashboard.

We would like to enable you to see every action which we are recording on your community - however as these records are not all in the same location, we need to do some work before you can benefit from these insights.

Cheers,

Julian


Hi @Julian, what's the status?

Julian
Forum|alt.badge.img+5
  • Gainsight Employee ⭐️⭐️⭐️
  • 908 replies
  • August 16, 2019
Hey!

Good question, this is still something which is not available yet - however we are making some good progress in this direction:

We have just started to forward the first batch of tracked events to Google Analytics - these are all about actions on the homepage (e.g. clicks on Quick links, widgets etc.). This means now you can see how certain items on your homepage are performing. We will share some news around this in the next days.

The next step then is to add more events, including topic / category subscriptions. This way you should be able to measure how many people are following certain areas in the community.

Further down the road we also want to give you this info in a dashboard, so that you can check it more easily.

To have this info in the dashboard is still a vision, so we cannot say exactly when this will be realized - but we understand that this info would be really valuable for you (and for me as well). So we will work on getting this realized.

Would having this info in Google Analytics work for you for now, or do you not use it yourself?

Moller Toma
  • Helper ⭐️
  • 38 replies
  • August 20, 2019
Hi @Julian,

Thanks for the update. I'm interested in this info in Google Analytics. I'm looking forward to receiving it from you.

Kgastaldo
Forum|alt.badge.img+1
  • Helper ⭐️⭐️⭐️
  • 174 replies
  • June 25, 2020

Just adding to this - We’d love to have the ability to see number of subscribers as well.

 


anirbandutta
Forum|alt.badge.img+2
  • Expert ⭐️
  • 1804 replies
  • August 7, 2023

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