As the title states - our internal stakeholders would want to allow replies to threads over email rather than needing to exit from the mail client to the website first - is this possible?
Solved
Is it possible for users to reply to a thread via email?
Best answer by Gabolino
There’re a couple of issues with letting people reply via email. The main ones being (1) they are missing the context of the conversation and potentially new replies, and (2) when they reply via email they are not visiting the community and accessing all the other cool conversations, events, etc.
Basically, and even if they are effectively ‘replying’ to a conversation, they are missing all the greatness generated by your team and other members outside their specific reply.
+3Hey
We’ve missed this one. It’s not possible for users to reply to a thread via email. Uses will need to go to the community (login if needed) and respond from there. Emails will only show a preview of the thread/reply, so in order to get the full context of a post you will need to view it in the community.
+3Looping in
Group Product Manager, Customer Communities
1 person likes this
Hey
inSided product alumnus
1 person likes this
There’re a couple of issues with letting people reply via email. The main ones being (1) they are missing the context of the conversation and potentially new replies, and (2) when they reply via email they are not visiting the community and accessing all the other cool conversations, events, etc.
Basically, and even if they are effectively ‘replying’ to a conversation, they are missing all the greatness generated by your team and other members outside their specific reply.
Reply
Sign up
If you ever had a profile with us, there's no need to create another one.
Don't worry if your email address has since changed, or you can't remember your login, just let us know at community@gainsight.com and we'll help you get started from where you left.
Else, please continue with the registration below.
Welcome to the Gainsight Community
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.