Hi, I would like to enable to a certain user role the ability to create articles, how do I do that ?
Thank you
Solved
How to make a role able to create KB articles ?
Best answer by Anonymous
You’ll need to invite them as a user in Control. This will require a licence/seat in Control in order for them to create articles. As a workaround, you could have them create new topics (conversation or question) and then convert those to articles. There’s also a new beta feature in flight that will allow you to author on behalf of another community user.
You’ll need to invite them as a user in Control. This will require a licence/seat in Control in order for them to create articles. As a workaround, you could have them create new topics (conversation or question) and then convert those to articles. There’s also a new beta feature in flight that will allow you to author on behalf of another community user.
Thank you Scott.
It seems I don’t have the option to convert them into articles.
Although I’m the Community manager.
Is this normal or not ?
Thank you for your help
Ok, found out why.
It is not possible to do it from a question, only a conversation.
Sorry,
Thanks
? should be able to do that according to this article:
Would suggest contacting Support for help.
Should be able to go question to conversation to article
Yes, question to conversation to article works.
Thanks again :)
Reply
Sign up
If you ever had a profile with us, there's no need to create another one.
Don't worry if your email address has since changed, or you can't remember your login, just let us know at community@gainsight.com and we'll help you get started from where you left.
Else, please continue with the registration below.
Welcome to the Gainsight Community
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.