Hi Community! We need your feedback via a Virtual Customer Advisory Meeting with our Product Management team
What is the VCAM about?
The purpose of this VCAM is to gather your feedback on Gainsight Copilot replacing Sally and your thoughts on the deprecation of in-app Sally within the next two quarters."
Your perspective and feedback are invaluable in shaping the future of our products.
What is Gainsight Copilot?
"Gainsight Copilot is a Gen AI-powered conversational assistant for CS and post-sales teams, designed to support diverse scenarios.
In its initial version, Copilot will provide rich, contextual answers to questions about Gainsight Timeline, the product, and CS best practices. Over time, it will expand to handle a broader range of tasks.
We are launching a beta controlled by a feature toggle and would like to hear your thoughts on potential interest, concerns, and the best way to communicate this to beta CSMs."
What is the Agenda of the VCAM?
During the VCAM, we would like to discuss the following topics:
- Demonstrating Copilot's Intent Response and Feedback Collection
Showcase Copilot's ability to address intents and capture your feedback - Communicating Feature Adoption to CSMs
Explore strategies for encouraging CSMs to utilize this feature without interrupting their workflow. - Integrating AI into Sally Slack and MS Teams
Consider the benefits and approach for introducing AI into Sally's Slack and MS Teams environments. - Deprecating Gainsight in-App Sally
Evaluate the implications of phasing out in-app sally from Gainsight
What is the outcome of this VCAM?
The insights from this interview will be pivotal in determining the future of Gainsight Copilot as a replacement for Sally.
Who is the right person to Enroll?
- CSM-Anyone who is a user of sally in slack or MS team or Gainsight in app
When is this happening?
- Thursday, September 19th, 2024 - 6 PM CET/ 9:00 AM PT/ 9:30 PM IST
- Tuesday, September 24th, 2024 - 6 PM CET/ 9:00 AM PT/ 9:30 PM IST
What should you do?
Please register for the roundtable to the slots provided using this form. We will reply with a calendar invitation. If you are unable to use Google forms due to company restrictions you can email productops@gainisght.com to sign up