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Question

engagement snapshot

  • March 1, 2016
  • 1 reply
  • 35 views

candace_jones
Does anyone know if the "Load Snapshot to Engagement every month" works retroactively? We have usage info from previous months and are exploring using this Engagement feature soon to track score history. Any idea is it will show us previous months' scores or just the most recent, previous month?



Thanks!

1 reply

dstokowski
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  • Gainsight Employee ⭐️⭐️
  • 533 replies
  • March 1, 2016
It will start tracking once the feature is turned on but will not load or calculate retroactively.

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