For context, CSMs heavily use the SFDC plugin, which allows them to go directly to a SFDC account and see all the different attributes of the account (cases, opportunities, contacts)
Can we have similar functionality with the Gainsight Outlook plugin to at the very least allow the CSM to go to the customers C360 / R360?
The idea would be that side panel where you select the customer/relationship, that can be hyperlinked and take you directly to the C/R360.

Ideal scenario would be that you can also see most recent timeline entries and possibly other attributes that we have configured in the C/R 360.