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How to manage your team on the community (+ invite new team members!)


Kenneth R
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  • Gainsight Community Manager
  • 430 replies

In this guide, you’ll find out how you can manage your team, as well as learn how to invite a new colleague to the platform.

You must have the administrator primary role in order to manage your team and invite new colleagues.

How to see a list of all team members

 

First, make sure you check out our guide on which users count as a team member/seat. All members invited to the control environment count as a seat. 

To see a list of all team members, simply log in to Control as an Administrator, and in the menu press the Team button. 

The Team button, aka user with giant key.

For each team member you can see:

  • Username/email address.
  • The role that grants the team member access to Control (this can be a primary role or a custom user role).
  • The date/time the team member was last active (last login/post)

In the action column you can currently take two actions:

  • Edit role (either promote/demote the team member)
  • Cancel invite (for users who have been invited but who have not yet accepted the invite).

How to invite a new team member

  1. As an Administrator, log into Control and go to the Team overview.
  2. Press ‘Invite member’
  3. Enter the email address of the person you’d like to invite, choose which primary role you’d like them to have, and hit ‘Send invite via email’.

The person you invited will have 7 days to accept their invite, after which time it will expire. You can also cancel the invite by going to the user in the team overview and pressing ‘Cancel invite’.

 

How to remove a team member

Need to remove someone’s access to Control to free up a seat? Here’s how to remove someone from the team.

  1. As an Administrator, log into Control and go to the Team overview.
  2. Find the team member you’d like to remove and press ‘Edit role’.
  3. Set the user’s primary role to Superuser/Registered user, and make sure they don’t have any custom user roles with permissions that grant access to Control (any custom user role granting access to Control will show up on the team overview).
  4. Finally press ‘Apply changes’ - the user will no longer be part of the team.

Check our this guide on how to mark colleagues as retired employees on the community - helpful if the team member you’re removing created a lot of content.

Did you find this topic helpful?

4 replies

  • Contributor ⭐️⭐️⭐️
  • 12 replies
  • December 21, 2020

I’m having an issue giving Control Panel access to a few of my analysts. I’ve made sure they have the exact same permissions as me, but it’s still not working. It’s telling them “logging failure” when they click the Control button. Can anyone help with this?


Shane1
  • Helper ⭐️⭐️⭐️
  • 119 replies
  • December 22, 2020

@tmo_mike_c As your community uses SSO, there is no password saved for your colleagues in our system but your colleagues need a set password to access control. So when you are changing your colleagues' user role, you also need to set a password for them, so that they can use this password to login into the control environment.

 

In the future, we would like to have an SSO login option for the control environment, so that you wouldn’t have to do this to give your colleagues control access.


  • Contributor ⭐️⭐️⭐️
  • 12 replies
  • December 22, 2020

Thank you. Am I able to set this password on me end, through the user section? If so, will this be a password they can change themselves after they log in or will they have 2 separate logins for the Control panel and their login to the community front end?


Shane1
  • Helper ⭐️⭐️⭐️
  • 119 replies
  • December 22, 2020

Ya, you can set the password for that user by going to their profile in control. You just need to fill in the two below password fields and then click the save button on the right hand side

 

Your colleagues will be able to change the password themselves again by filling in the same password fields on their profile page in control. So they can make the password for control the same as they use for their SSO account.


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