I was hoping to start a knowledge share with those taking advantage of the Salesforce Knowledge integration in their KC-Bot.
We are just starting to explore a move from our LMS to Salesforce Knowledge to connect to our Customer Service content. If you have migrated to or from a Knowledge integration tool, please join the discussion.
We used Thought Industries as our LMS, but we were using it more like an asset management tool. Our Customer Service Team uses Einstein Search in Salesforce Knowledge and we would like to have a single source of content to pull from.
Any recommendations?