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Question

Private category for segments

  • October 23, 2024
  • 4 replies
  • 36 views

Mark Green Consensus

Segmenting users is a great, and powerful tool. But it seems we can’t do anything with that segment once created for private groups or categories.

 

Is there a way we can have a private category, with only certain approved users in there? For example, we may want to onboard a new customer, and have those staff access the category. Other than adding each individual new user in (which is an admin nightmare) how can we do it more cleverly please?

4 replies

Kenneth R
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  • Gainsight Community Manager
  • 428 replies
  • October 23, 2024

Hey @Mark Green Consensus - if I’ve understood your use case properly, I think what you could do is bulk-apply a custom role within Segments and then determine access to the private category based on that custom role.  Do you think that would work for you?


Mark Green Consensus

I think it would - but I can’t see how to apply a custom role to segments. 

 

Best case would be we create a new segment based on email (i.e. if they register with a @salesforce.com account) then a custom role is applied.

 

This way whenever get a new customer we can add a segment rule, and they’ll get access to the ‘customer only’ category.


Kenneth R
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  • Gainsight Community Manager
  • 428 replies
  • October 31, 2024

Hey @Mark Green Consensus - yes you could actually do that directly within the User Overview without even creating a Segment, as you can simply add a filter for the email address and then bulk-apply the custom role.  We do the same thing periodically ourselves to make sure that all of our employees (with an @gainsight.com email address) have our employee custom role assigned.


Mark Green Consensus

Thanks Kenneth. I think it’d have to be segments because we can’t go in manually and apply custom roles, we have 50k users so needs to be automated.


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