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Help text in attributes Section of C360/R360

Related products:None
  • November 10, 2020
  • 4 replies
  • 67 views
nadeem
dshorter
benwanlessmenlo
dayn.johnson
manda.edmonds
+6
  • nadeem
    nadeem
  • dshorter
    dshorter
  • benwanlessmenlo
    benwanlessmenlo
  • dayn.johnson
    dayn.johnson
  • manda.edmonds
    manda.edmonds
  • Nishers
    Nishers
  • Ditte
    Ditte
  • jimmytango78
    jimmytango78
  • atwhite
    atwhite
  • JeniA
    JeniA
  • Giso
    Giso

Hi Team,

 

One of the customer has requested that the help text icons should not be available in absence of the help text. Since help text is entered at SFDC record level, can we have the functionality to not show the grayed out help icons if no text is found for a field?

 

 

4 replies

sai_ram
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  • Expert ⭐️⭐️
  • 3727 replies
  • November 12, 2020

@sahil_nazir Thanks for bringing this up here! 

I agree with you, when there is no help text we shouldn’t show the icon. Redirecting this to the product team.

Help Text is actually coming from the Salesforce, which we give at the time of field creation. 

 


sai_ram
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  • Expert ⭐️⭐️
  • 3727 replies
  • December 4, 2020

@sahil_nazir Did you get a chance to view my comments?


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  • Author
  • Gainsight Employee ⭐️
  • 8 replies
  • December 4, 2020

Hi @sai_ram Yes, please redirect it to the Product team to not show that grayed out icon in absence of the help text. Thanks!


@sahil_nazir

Acknowledged. We will improve the experience there.  


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