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turn off the email notification sent to admins when access is granted

  • January 18, 2021
  • 5 replies
  • 154 views

rajasekhar_parasu
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Cusotmer would like to turn off the email notification sent to admins when access is granted

Best answer by soumitrasahu

@rajasekhar_parasu Could you be able to tell us why those customers do not want to receive the notifications?

For better security and transparency, we have this feature where all Super Admins get this notification.

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5 replies

sai_ram
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  • Expert ⭐️⭐️
  • 3727 replies
  • January 21, 2021

@rajasekhar_parasu sorry, I din’t get the lines here. Could you please add more lines for better understanding. 


rajasekhar_parasu
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  • Author
  • Gainsight Employee ⭐️
  • 6 replies
  • January 27, 2021

Currently, if any user grants to support access, All super admins will receive notifications.

A few customers reported that they don’t want to receive these notifications.


soumitrasahu
  • Helper ⭐️⭐️
  • 100 replies
  • Answer
  • March 22, 2021

@rajasekhar_parasu Could you be able to tell us why those customers do not want to receive the notifications?

For better security and transparency, we have this feature where all Super Admins get this notification.


sai_ram
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  • Expert ⭐️⭐️
  • 3727 replies
  • June 14, 2021
soumitrasahu wrote:

@rajasekhar_parasu Could you be able to tell us why those customers do not want to receive the notifications?

For better security and transparency, we have this feature where all Super Admins get this notification.

@rajasekhar_parasu did you get a chance to view the comments? We need your inputs here.


rajasekhar_parasu
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Hi @sai_ram , If it’s for better security, we can mark this case as expected behaviour. 


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