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Can we show Average NPS in Company Object?

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  • Srikanth
  • Gainsight Employee ⭐️
  • 5 replies

Hello Team,

We could see True NPS is available as a field in Company object but can we show NPS value(0-10) in Company Object.

Thanks & Regards,
Srikanth

Best answer by jean.nairon

We do this @Srikanth. We use a rule to average the NPS score across the last year and then load it to a field on the company object. 

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4 replies

sai_ram
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  • sai_ram
  • Expert ⭐️⭐️
  • 3727 replies
  • July 23, 2021

Hi @Srikanth, thank you for sharing, what is the use- case here.

R
  • ryanm
  • Contributor ⭐️⭐️⭐️
  • 11 replies
  • July 23, 2021

@sai_ram  we use the 1-10 number in the NPS tab in C360. We want to also include the NPS in some reporting, but its only available as true nps on the company object. This is confusing for end users to ingest. We want a uniform approach to the format of the data we provide them. 

manu_mittal
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  • manu_mittal
  • Gainsight Employee ⭐️
  • 639 replies
  • July 26, 2021

@richa_bala 

jean.nairon
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  • jean.nairon
  • Expert ⭐️
  • 421 replies
  • Answer
  • July 29, 2021

We do this @Srikanth. We use a rule to average the NPS score across the last year and then load it to a field on the company object. 

Jean
sai_ram
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  • sai_ram
    sai_ram

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