US Admin Office Hours (Tuesday session) - 05/24/22 - 1 pm PT / 2pm MT / 3pm CT / 4pm ET - Pre-session Thread

Survey program customized reminder emails

cc @duncanroy 

IWe are planning on running our bi-annual voice of the customer survey through Gainsight (previously using Qualtrics), and one of the main reasons in doing so is the ability to automate the follow-up reminder emails.

 

As I've started creating a test Survey program, it seems that we are a bit limited in the editing of the program and can only use one email template for the reminder email.

 

Ideally, the first email would go out, then we would have a conditional wait with non-respondents getting 'Follow-up A', then another conditional wait and non-respondents then getting 'Follow-up B' and so on. Though it appears with the current setup we could just send them 'Follow-up A' multiple times.

 

Any guidance here on a possible workaround?

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Hello @lucasjoao.oliveira -- I’m so sorry, there must have been a misunderstanding - I was recommending that you open a support ticket with Gainsight.  That way the information you need wouldn’t have to go through me first -- I don’t have access to your email address or workplace via community, so it will be more efficient if you open a ticket here:    support.gainsight.com