Skip to main content
Open

Replace all Community OOB search with a Coveo Search.

Related products:CC Search
katie_b
amber_boaz
kraig
matthew_lind
puna
+3
  • katie_b
    katie_b
  • amber_boaz
    amber_boaz
  • kraig
    kraig
  • matthew_lind
    matthew_lind
  • puna
    puna
  • jeffrey_coleman
    jeffrey_coleman
  • gunjanm
    gunjanm
  • CurtisValentine
    CurtisValentine

Hi Team,

We currently need a way to replace all the OOB Community search into a Third Party Coveo Search, which will help us in querying from multiple sources. We tried to configure the same, but stuck with the below issues:

  1. We can only add Custom Coveo search on the Community Home Page, and not on the other Community Pages, as we don’t have much accessibility on editing the other community page layouts. We should be able to edit the other page layouts as well.
  2. We are only able to search public contents on the community and we don’t have a way to fetch private contents on the community. The below ticket was created to request an enhancement to the product team regarding the same: https://gainsight.zendesk.com/hc/en-us/requests/339999

2 replies

Yoeri
Forum|alt.badge.img+3
  • Gainsight Employee ⭐️⭐️⭐️
  • 392 replies
  • February 7, 2025

Hi Meera, 

It’s possible to replace our default search with Coveo and make it accessible on all pages of the platform by inserting a custom header (that includes Coveo). More information can be found here: 

Beware this requires technical work. Unfortunately we are unable to push private contents to external platforms, this is also a limitation on Coveo’s end most likely as they need to be able to understand which user permission a user has in community and therefore which content can be showed and not.


Yoeri
Forum|alt.badge.img+3
  • Gainsight Employee ⭐️⭐️⭐️
  • 392 replies
  • February 7, 2025
New IdeaOpen

Reply


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings