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Replace all Community OOB search with a Coveo Search.

Related products:CC Search
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Hi Team,

We currently need a way to replace all the OOB Community search into a Third Party Coveo Search, which will help us in querying from multiple sources. We tried to configure the same, but stuck with the below issues:

  1. We can only add Custom Coveo search on the Community Home Page, and not on the other Community Pages, as we don’t have much accessibility on editing the other community page layouts. We should be able to edit the other page layouts as well.
  2. We are only able to search public contents on the community and we don’t have a way to fetch private contents on the community. The below ticket was created to request an enhancement to the product team regarding the same: https://gainsight.zendesk.com/hc/en-us/requests/339999

    2 replies

    Yoeri
    Forum|alt.badge.img+3
    • Yoeri
    • Gainsight Employee ⭐️⭐️⭐️
    • 392 replies
    • February 7, 2025

    Hi Meera, 

    It’s possible to replace our default search with Coveo and make it accessible on all pages of the platform by inserting a custom header (that includes Coveo). More information can be found here: 

    Beware this requires technical work. Unfortunately we are unable to push private contents to external platforms, this is also a limitation on Coveo’s end most likely as they need to be able to understand which user permission a user has in community and therefore which content can be showed and not.

    Group Product Manager, Customer Communities
    Yoeri
    Forum|alt.badge.img+3
    • Yoeri
    • Gainsight Employee ⭐️⭐️⭐️
    • 392 replies
    • February 7, 2025
    New Idea→Open
    Group Product Manager, Customer Communities

    Reply


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