Skip to main content
New Idea

Customer search, two characters

Related products:None
tzundelgainsightcom
jean.nairon
patti_arsenault
mandy_major
brittany
  • tzundelgainsightcom
    tzundelgainsightcom
  • jean.nairon
    jean.nairon
  • patti_arsenault
    patti_arsenault
  • mandy_major
    mandy_major
  • brittany
    brittany

cameron_wright
I have been working with a customer on an issue with the customer search box.







They have a customer with a two character name, the name just so happens to be a common two letter word that would pull up and match multiple accounts, except it does not pull up the actual two letter account due to the logic behind the query.



This is a very unique scenario but we would like the function to be able to search for a customer that would contain 1 or maybe 2 characters that would also match others and have those listed first. 



An example I could make would be the word "Be" 



If I were to search that in an org the logic would not pull it if other accounts that start or have the letters Be in it. 



Search "Be"



Results:

Be a good company

Be an okay company

Be a bad company

and so on...

4 replies

sai_ram
Forum|alt.badge.img+1
  • Expert ⭐️⭐️
  • 3727 replies
  • March 22, 2018
Hi Cameron, understood the context. That would be too much difficulty if there are too many Accounts starting with same letters.



I don't think we have a workaround to achieve this.

karl_rumelhart
Forum|alt.badge.img+4
  • Helper ⭐️⭐️⭐️
  • 460 replies
  • March 23, 2018
I am a little confused.  Doesn't it work this way?  If I select "Customer Search starts with" as my search flavor and then type Be<enter> I get things with "Be<space>" first. 

sai_ram
Forum|alt.badge.img+1
  • Expert ⭐️⭐️
  • 3727 replies
  • March 23, 2018
@karl, If they have hundreds of Accounts starting with Be, then the problem comes. We only show top 10 records.

pawan_kumar_adda
  • Contributor ⭐️⭐️⭐️
  • 18 replies
  • May 30, 2018
It's a search result ranking problem. Complete text matches should be ranked higher than partial search text match. In the example illustrated by Cameron -  

The company name "Be" would be ranked higher than "Be is a good company", making it easy for the customer to find the company they are searching for. 

Reply


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings