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Faster Email engagement scheduler with higher frequency

Related products:PX Engagements
A

Hi team and @alextran ,

 

It would be better to serve the customers if we have the time gap in sending the emails using the engagements to the end users in our PX. As of now the time gap for sending the emails is few hours roughly 4 hours.

 

 

We had come across scenarios where the customer wants to send the emails automatically after the audience have been qualified and the engagement has been launched.

 

Can we improve the email scheduler in this regard which would be of great help to our customers depending on their business requirements.

 

thanks,

Avinash.

3 replies

harshibanka
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  • harshibanka
  • Gainsight Employee ⭐️⭐️
  • 196 replies
  • November 20, 2019

cc: @mickey 

Harshi (pronounced like the Hershey's chocolate); PLG and Digital CS Evangelist
bostojic
  • bostojic
  • Contributor ⭐️⭐️⭐️⭐️
  • 32 replies
  • June 9, 2021

We had come across scenarios where the customer wants to send the emails automatically after the audience have been qualified and the engagement has been launched.

 

Just to add, we have the same situation right now where we want to send the welcome email in real-time when the user activates the product through our web portal and provide him all the educational resources.

Do you plan to develop this feature in the near future?

Boris Ostojic
skalle
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  • skalle
  • Gainsight Employee ⭐️
  • 178 replies
  • June 11, 2021

Lot of customers have brought that this would cause Email fatigue and would not be an ideal setup for Engagements. However, I will try to reach to more people to see if this is something that can get upvoted and considered for implementation.

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