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Enable or disable Sally for Slack from User record

Related products:None
  • January 25, 2021
  • 4 replies
  • 101 views
john_apple

Currently, in order to enable or disable Sally for a Slack user, you have go to User Management and change the dropdown from All Users to Slack > name of Workspace > then select user and click on the three dots and choose disable or enable.

It would be easier to have an option within the User record to allow Sally access for Slack enabled users similar to how License Type or Permission bundle can be modified. This is far fewer clicks when updating just a handful of users to enable/disable Sally.

4 replies

cmultanen
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  • cmultanen
  • Helper ⭐️
  • 268 replies
  • January 26, 2021

+1, the current process requires far too many clicks. 

rahul_prayakarao
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  • rahul_prayakarao
  • Gainsight Employee ⭐️
  • 176 replies
  • February 1, 2021

@john_apple thanks for the input. Agree with you on that. I will add this to our roadmap and work on it.

sai_ram
1 person likes this
  • sai_ram
    sai_ram
carolyndibuono
  • carolyndibuono
  • Contributor ⭐️⭐️⭐️
  • 24 replies
  • May 24, 2022

Totally agree - too many steps/clicks. It is not intuitive that you even have to do this to activate users today.

matthew_lind
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  • matthew_lind
  • VIP ⭐️⭐️⭐️⭐️⭐️
  • 651 replies
  • May 25, 2022

For reasons that say a lot about ME, I consistently cannot remember the click-path to enable Sally. I have to look it up every...single...time.

Placing Sally enablement within User Management would be a big step forward for quick User Management, and for intuition (and for my poor memory).

Making people their best....currently disguised as a CS Ops Architect. How can I contribute to your success?

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