Interested in understanding if there are plans to enhance the data / analytics available around the KB functionality.
- Are there plans to make data available via an API end point?
- How do we measure the effectiveness of providing content for user searches
- How many articles were returned on the user query results
- Were there any zero results
- Can I export search terms into a CSV file
- Can we fire a custom event to Gainsight to track when an article is clicked?
- Will you have better widgets so I can create a comprehensive dashboard covering ALL of my KBs in a single view rather than having to open every one of them.