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Where does Surveys get the value for "Survey Participant::Display Name" CTA token from?
+1Does anyone know where the Survey engine gets the "Survey Participant::Display Name" token from? I'm testing out the CTA functionality from surveys and I find that the CTA is created but this token shows as the customer's email address rather that their name. Any ideas?
Best answer by sekhar_dutta
If you are sending survey using Advanced Outreach and your participant source is Contact then make sure that you have mapped 'Sfdc Contact Id' in Advanced Outreach Participant Sources Mapping.
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It comes from 'DisplayName__c' field of 'SurveyParticipant__c' object. If name is not found then email id get stored in DisplayName__c field.
+1Thanks Sekhar! How do those fields get populated and how can I make sure the Display Name is provided? Is it taking it from Contact object or does it have any type of integration with the Advanced Outreach?
If you are sending survey using Advanced Outreach and your participant source is Contact then make sure that you have mapped 'Sfdc Contact Id' in Advanced Outreach Participant Sources Mapping.
1 person likes this
+1You tha man!!!!! Thanks a ton.. that was it.. not sure why we forgot to map it. Thanks!
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