When we pull/export data from activity timeline with field "Note" which is Richtext, we get html content, that is expected. Can we include this field in our export for reporting purposes in near future? Is this possible?
New Idea
Convert notes from rich text to plain text within Gainsight so we can pull this field using s3.
+1Hi Ankur, could you please add the use-case here to explore more about it.
+1@ankur_bhat did you get a chance to see the comments, we need a use-case to proceed futher on the above request.
+3Do we possibly have an update on this? Customer’s would like to export their timeline entries and possibly ingest them into another system or perform other reporting and download those results. Having the HTML stored in there makes it very difficult to read. Thanks!
sai_ram wrote:
@ankur_bhat did you get a chance to see the comments, we need a use-case to proceed futher on the above request.
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My customer, ADP, is hoping to be able to export the comments from their CTAs, and the rich text fields are showing up with html styling, making this field unusable for their external reporting.
+1Thanks once again!
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