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Question

Accessing existing tickets on support.gainsight.com

  • April 29, 2019
  • 1 reply
  • 34 views

darkknight
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Having trouble trying to view tickets on support.gainsight.com. I click on "Check your existing requests" and the page reloads itself. Never takes me to a login or to my existing tickets. Cleared browser cache, closed out Chrome and tried again. Same.

I opened a support ticket (via chat) on it, but no resolution yet. Figured I'd post here as well.

1 reply

mandy_major
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  • Gainsight Employee ⭐️⭐️
  • 41 replies
  • April 30, 2019
We are actively working with our vendor to get this resolved. They are currently investigating this with their Tier 2 teams, and have this raised as a high priority, critical issue.

We will update this thread as soon as we have more information to share.


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