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Hyperlink Directing to SFDC rather than C360


iteku
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  • Gainsight Employee ⭐️
  • 4 replies

Hello Team, 

 

Customer requirement: 

Is it possible to configure hyperlink in the CTA sections directing to SFDC Account record page rather than the C360 page?

 

Account-Cisco

 

CC -  @isaac_lin 

Best answer by sai_ram

iteku wrote:

Hello Team, 

 

Customer requirement: 

Is it possible to configure hyperlink in the CTA sections directing to SFDC Account record page rather than the C360 page?

 

Account-Cisco

 

CC -  @isaac_lin 

@iteku You can create a custom URL formula field and add it to the layouts. 

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4 replies

aditya_marla
  • Helper ⭐️⭐️⭐️
  • 482 replies
  • October 31, 2019

Hi @iteku 

The hyperlink that is visible on the list view is not configurable. But within the detail of the CTA there is an option to navigate to the SFDC account record page

Below is an image for reference. Does that help your use-case?

 


sai_ram
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  • Expert ⭐️⭐️
  • 3727 replies
  • November 25, 2019

@iteku did u get a chance to view @aditya_marla comments. Please let us know if you need any help here.


sai_ram
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  • Expert ⭐️⭐️
  • 3727 replies
  • Answer
  • December 30, 2019
iteku wrote:

Hello Team, 

 

Customer requirement: 

Is it possible to configure hyperlink in the CTA sections directing to SFDC Account record page rather than the C360 page?

 

Account-Cisco

 

CC -  @isaac_lin 

@iteku You can create a custom URL formula field and add it to the layouts. 


sai_ram
Forum|alt.badge.img+1
  • Expert ⭐️⭐️
  • 3727 replies
  • January 20, 2020

@iteku hope your query is solved?


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