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Remainder email sending after responding the survey.

Related products:CS Journey Orchestrator, Email & Notifications
  • December 15, 2020
  • 2 replies
  • 28 views

  • Gainsight Employee ⭐️
  • 8 replies

Remainder email sending after responding the survey.
reproducible steps.
1.Survey sent to the participant
2.Paused the program
3.Responded the survey
4. Resumend the program
Here survey responded when the program was in paused state and once we resume program the remainder email sent.

Can this be taken up as enhancement and get a fix that if a program is in paused state the response events should be tracked and the reminder email should not be triggered once the program is made active ?

2 replies

nitisha_rathi
  • Expert ⭐️
  • 1134 replies
  • December 17, 2020

@tejkumar I agree that we should record the events while the program is paused. Added it to the roadmap.


sai_ram
Forum|alt.badge.img+1
  • Expert ⭐️⭐️
  • 3727 replies
  • December 17, 2020

@tejkumar changing this to the idea post for better tracking purpose. 


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