New Idea
Remove the ability for customers to change week labels
If customer is unsure what they are doing in Usage Data configuration screen they can zap (white screen) reports and affect rules if they change these settings inadvertently. Currently, there isn't even a warning message that pops up when you go to change start/end date of the week. Can we restrict access for the user to change this without Gainsight support's assistance? If a change like this is needed, Gainsight should be involved in the process.
+1We will look at providing more information on the change and ask for confirmation before making the change.
1 person likes this
+3Any update? This can cause mass confusion for customers, especially if they change it and it runs for a couple of weeks.
Reply
Sign up
If you ever had a profile with us, there's no need to create another one.
Don't worry if your email address has since changed, or you can't remember your login, just let us know at community@gainsight.com and we'll help you get started from where you left.
Else, please continue with the registration below.
Welcome to the Gainsight Community
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.