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Question

Allow Timeline Custom Activity Types in Sally for Slack

  • September 29, 2017
  • 3 replies
  • 44 views
seth
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  • seth
  • Gainsight Employee ⭐️⭐️⭐️
  • 550 replies
I've learned that Sally doesn't support custom Activity Types from Timeline. (via support ticket #30362)

I'm sorry to say that this makes Activities via Sally useless for us, since we're using custom activity types almost exclusively. I was really looking forward to letting our execs see so easily what a CSM has been doing with a customer! Is it on the roadmap to support custom types?

This is how Sally looks when you only have activities with custom types, which is an unfortunate user experience:

Program Director, CS Innovation @ Gainsight
    kellie_capote
    trevor_shand
    2 people like this
    • kellie_capote
      kellie_capote
    • trevor_shand
      trevor_shand

    3 replies

    rajesh_gande
    • rajesh_gande
    • Helper ⭐️
    • 118 replies
    • September 30, 2017
    Yes. We are working on adding this capability.
    seth
    1 person likes this
    • seth
      seth
    rajesh_gande
    • rajesh_gande
    • Helper ⭐️
    • 118 replies
    • October 3, 2017
    Hi Seth,

    We are now supporting custom activity types in Sally! Please check and let us know if you face any issues.
    seth
    Forum|alt.badge.img+7
    • seth
    • Author
    • Gainsight Employee ⭐️⭐️⭐️
    • 550 replies
    • October 3, 2017
    Looks great! Thank you, Rajesh
    Program Director, CS Innovation @ Gainsight
    rajesh_gande
    1 person likes this
    • rajesh_gande
      rajesh_gande

    Reply


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