Question
Announcement: Rule Chain Failures
Rule chains are currently failing for some customers with the latest MDA patch pushed on 5/2. Our Engineering team is currently investigating and working on a fix. Please refer to our status page (https://status.gainsight.com/) or follow this thread to receive the latest updates on an available fix.
Our team has provided a patch fix and has deployed it to all customers. The rules queue is now processing rules, but it will take some time for all rules to be processed.
If you have any failures on your rules, you will need to rerun them. If your rules had "processing" as the status, the rules will run on their own once the queue is cleared.
Please reach out to support if you have any questions on this.
If you have any failures on your rules, you will need to rerun them. If your rules had "processing" as the status, the rules will run on their own once the queue is cleared.
Please reach out to support if you have any questions on this.
Reply
Sign up
If you ever had a profile with us, there's no need to create another one.
Don't worry if your email address has since changed, or you can't remember your login, just let us know at community@gainsight.com and we'll help you get started from where you left.
Else, please continue with the registration below.
Welcome to the Gainsight Community
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.