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Ability to get a realtime alert(email) when ever a new user signs up.

Related products:PX Analytics
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suryanarayana
shireesha_reddy
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  • suryanarayana
    suryanarayana
  • shireesha_reddy
    shireesha_reddy
S

Posting on behalf of a customer : 

With the current product design we can get the new user signup report daily/weekly. But it would be helpful if we(admin) could get a realtime email alert from PX when a user has visited/signs up for the first time. Additionally, it would be great if we could setup the alert(email) if those users qualify the  applied rules/filters at account level.

Example : Get an email alert (to my address, ABC@xyz.com), When a user has visited for the first time and is coming from an Account that is "condition1 = value1"

Currently the customer is having to connect their GainsightPX to an external system (salesforce), sync the data to the other system, and make the alert from there.

 

Regards,

Srinivas.

 

 

    3 replies

    suryanarayana
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    Hi srinivas,

    Just wanted to say that we can get slack notifications whenever a user signs up.

    But as said above  we cannot filter for an account in slack notifications  and also  mail notifications is not UI Control I guess.May be its getting triggered from Backend.

    Inguva Suryanarayana
    sai_ram
    S
    2 people like this
    • sai_ram
      sai_ram
    • S
      srinivas myakala
    shireesha_reddy
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    @suryanarayana Agree, we do have a Slack option. But customer is specifically asking for email alerts which PX do not have as of now. 

     

    --Shireesha
    broghanzwack
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    • broghanzwack
    • Gainsight Employee ⭐️⭐️
    • 130 replies
    • July 31, 2023
    No Status→Workaround Available

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