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How do GS admin's tackle currency conversion to USD?
Hello,
Looking to see how other admin's have solved currency conversion to USD within gainsight, or a load from SFDC.
Today: ARR is shown in it's native currency in SFDC & then has a converted USD option for visibility & reporting, however that is not an option to load to the company object in Gainsight. I can work on a solution with our SFDC admin team however I'd like to see if there's an in-house solution first.
How are other groups building their Gainsight operations to be able to show only USD? I cannot find any support articles so any help is appreciated!
Looking to see how other admin's have solved currency conversion to USD within gainsight, or a load from SFDC.
Today: ARR is shown in it's native currency in SFDC & then has a converted USD option for visibility & reporting, however that is not an option to load to the company object in Gainsight. I can work on a solution with our SFDC admin team however I'd like to see if there's an in-house solution first.
How are other groups building their Gainsight operations to be able to show only USD? I cannot find any support articles so any help is appreciated!
Best answer by sidhu
For 1:
You will have to change the Currency ISO Code on all customer info records to USD. You could do this via the rules engine.
In a "Load to Customers" action, create a custom field mapping to the "Currency ISO code" field and set it to "USD".
For 2:
If you are using Scorecard 2.0 (which is based on the Company Object in MDA), you will have to use GS Connect to push the data from SFDC (Account/Customer Info) to MDA (Company). So the step that Kevin suggested below is required.
If things are still not right, then an additional check would be to review the field on the Company object from Data Management screen and check its currency code.
View originalYou will have to change the Currency ISO Code on all customer info records to USD. You could do this via the rules engine.
In a "Load to Customers" action, create a custom field mapping to the "Currency ISO code" field and set it to "USD".
For 2:
If you are using Scorecard 2.0 (which is based on the Company Object in MDA), you will have to use GS Connect to push the data from SFDC (Account/Customer Info) to MDA (Company). So the step that Kevin suggested below is required.
If things are still not right, then an additional check would be to review the field on the Company object from Data Management screen and check its currency code.
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