If there is a contact on more than one account with the same email address, what happens when that contact unsubscribes? Is that contact unsubscribed for all accounts (since it's the same email address) or are they only unsubscribed from the account which the email was sent for?
Thank you!
Lauren
Solved
CoPilot Unsubscribes: How is this handled for 1 contact on 2 accounts (or more)?
+1Best answer by lauren_mintz
This seems different from what was explained in this discussion: https://community.gainsight.com/gainsight/topics/duplicate-contacts-in-copilot-powerlists.
The uniqueness criteria was explained as "email address + Account" and "if the same email address is there in two accounts there will be two email sent..."
Has that uniqueness criteria changed, or is it still the same? If it has changed, I would think the unsubscribe logic would look at the same uniqueness criteria.
Thanks in advance for your help!
-Lauren
View originalThe uniqueness criteria was explained as "email address + Account" and "if the same email address is there in two accounts there will be two email sent..."
Has that uniqueness criteria changed, or is it still the same? If it has changed, I would think the unsubscribe logic would look at the same uniqueness criteria.
Thanks in advance for your help!
-Lauren
1 person likes this
Yes, it will be unsubscribed for all accounts (since it's the same email address)
+1This seems different from what was explained in this discussion: https://community.gainsight.com/gainsight/topics/duplicate-contacts-in-copilot-powerlists.
The uniqueness criteria was explained as "email address + Account" and "if the same email address is there in two accounts there will be two email sent..."
Has that uniqueness criteria changed, or is it still the same? If it has changed, I would think the unsubscribe logic would look at the same uniqueness criteria.
Thanks in advance for your help!
-Lauren
The uniqueness criteria was explained as "email address + Account" and "if the same email address is there in two accounts there will be two email sent..."
Has that uniqueness criteria changed, or is it still the same? If it has changed, I would think the unsubscribe logic would look at the same uniqueness criteria.
Thanks in advance for your help!
-Lauren
+1Hi Pavankumar -
Have you been able to consider my last question, has that uniqueness criteria changed since the discussion I linked to above took place, or is it still the same?
Thanks,
Lauren
Have you been able to consider my last question, has that uniqueness criteria changed since the discussion I linked to above took place, or is it still the same?
Thanks,
Lauren
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