We want to make sure we don’t send too many NPS surveys to customers, so we need to determine who has received a survey email in the last 90 days. NPS Survey Response only tracks responses, we need to know when someone received an email with a survey regardless if they took the survey
Solved
What object to see who has been sent a survey via JO, even they have not responded?
+3Best answer by heather_hansen
+13
+3Andrea Carroll
1 person likes this
+13+3
We can then use this count field where Count of NPS Delivered in Last 90 Days <=2 to stay in our compliance
Andrea Carroll
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