In an outreach we sent to customers i clicked on the "manage subscription preferences" at the bottom of the email curious to see what it looks like for customers. It takes you to a window that gives two options:
1) Opt out from customer success communication
2) Opt out from survey emails
I'm not comfortable with the language of the first one, because it's implying we're giving them the option to unsubscribe from all communication sent from the customer success team.
I suggest changing this to just say, "Opt out from this email communication", or something like that.
Solved
Change subscription language at the bottom of outreach emails
Best answer by abhishek_sivaraman
Hi,
The text which you see is the default text which we ship. If you navigate to Admin - > Email Configuration ->Opt Out settings , you have the option of changing the text so that the modified text is displayed in unsubscribe page. Hope this helps!
Thanks
Abhishek S
View originalThe text which you see is the default text which we ship. If you navigate to Admin - > Email Configuration ->Opt Out settings , you have the option of changing the text so that the modified text is displayed in unsubscribe page. Hope this helps!
Thanks
Abhishek S
+5Hi Jackie,
I believe the first option does unsubscribe the contact from all emails, except for operational emails and survey emails. This text is standard for all customers.
I believe the first option does unsubscribe the contact from all emails, except for operational emails and survey emails. This text is standard for all customers.
Hi,
The text which you see is the default text which we ship. If you navigate to Admin - > Email Configuration ->Opt Out settings , you have the option of changing the text so that the modified text is displayed in unsubscribe page. Hope this helps!
Thanks
Abhishek S
The text which you see is the default text which we ship. If you navigate to Admin - > Email Configuration ->Opt Out settings , you have the option of changing the text so that the modified text is displayed in unsubscribe page. Hope this helps!
Thanks
Abhishek S
1 person likes this
Thank you - I will change the text.
Reply
Sign up
If you ever had a profile with us, there's no need to create another one.
Don't worry if your email address has since changed, or you can't remember your login, just let us know at community@gainsight.com and we'll help you get started from where you left.
Else, please continue with the registration below.
Welcome to the Gainsight Community
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.