Is it possible to modify the NPS survey program model once its set to active ?
Our NPS program was set to send out reminder emails after every 6 days (I think this includes weekends as well) , repeat twice.
But now we have to stop sending reminders to the users of 2 of our accounts.
How can I make those changes?
The survey was marked as Operational so the recipients dont have the ability to unsubscribe when they want. Now, we are getting requests to take few of the users off this survey list (one by one basis).
How can that be accomplished?
Thanks,
Solved
Updating an active JO survey program
Best answer by rakesh_lingala
Hello Everyone!
Happy to announce that your request has been considered and included as part of the v6.4 release. Admins can edit/delete the sources of an Active program even after it is published. This solves many problems for customers. For example, if an admin adds a CSV file or a sample source to test the program for some participants, now they can come back and delete the existing source and add a new source, to the same set of participants, before making the program live.
You can find the relevant information in our article.
This feature is implemented in both SFDC & NXT versions.
Thanks for posting!
Hello Everyone!
Happy to announce that your request has been considered and included as part of the v6.4 release. Admins can edit/delete the sources of an Active program even after it is published. This solves many problems for customers. For example, if an admin adds a CSV file or a sample source to test the program for some participants, now they can come back and delete the existing source and add a new source, to the same set of participants, before making the program live.
You can find the relevant information in our article.
This feature is implemented in both SFDC & NXT versions.
Thanks for posting!
Reply
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