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Changing MY username...I can change others, but not mine.

  • December 11, 2024
  • 2 replies
  • 25 views

jmyoung780

Hi all,

from an @ mentioning perspective we have been asking / changing users’ usernames to First Name Last Name and it’s been great.  Except for those of us that are Admins.  

 

Where or how can I change my own user name?  Please and thank you.

Best answer by jmyoung780

I found out that I could NOT in fact change my own username.  I, as Admin, could change everybody else’s including other Admins.  So I asked the other Admin to change mine and it worked. Strange, but it worked.😁

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revathimenon
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  • Gainsight Community Manager
  • 580 replies
  • December 12, 2024

Hey ​@jmyoung780 

This should work - Head to control panel > users overview > find & open your profile > username (edit the username here) & save changes.

 


jmyoung780
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  • 5 replies
  • Answer
  • December 15, 2024

I found out that I could NOT in fact change my own username.  I, as Admin, could change everybody else’s including other Admins.  So I asked the other Admin to change mine and it worked. Strange, but it worked.😁


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