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Question

Clarification on Product Mapping Audience Rules in Engagements

  • July 25, 2023
  • 1 reply
  • 62 views

rterakedis

What difference do these two scenarios necessitate the little "i" warning in Scenario #1?

1) Audience Logic Operator: And
Product Mapper Rule Logic: And
Product Mapping #1 -- FeatureA is used Right Now
Product Mapping #2 -- FeatureB is used Right Now
Expected Result: User must be using BOTH Feature A and FeatureB Right Now because Rule Logic combines product mappings in the same rule.

2) Audience Logic: And
Product Mapper Rule 1 Logic: And
Product Mapping #1 -- FeatureA is used Right Now
Product mapper Rule 2 Logic: And
Product Mapping #2 -- FeatureB is used Right Now
Expected Result: User must be using BOTH Feature A and FeatureB Right Now because Audience Logic combines 2 product mapping rules

I would expect both methods to be supported and have the same outcome. Right? Is the "i" tooltip on scenario #1 trying to say it's an unsupported scenario?

 

cc:/ @jmobley / @katkenny23 

1 reply

dileepnalla
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  • Gainsight Employee ⭐️⭐️
  • 82 replies
  • July 26, 2023

@rterakedis T

Thank you for providing this community feedback. Your comments / feedback are valuable. This will be communicated to our product team, and this UX should surely be reviewed.

 


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