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Gainsight Scheduled MDA Release: Thursday, 1st September 2016

  • August 31, 2016
  • 1 reply
  • 19 views

yogesh_vaishnav
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SUMMARY 

Maintenance Window :   Between 1:00 AM and 5:00 AM ,Thursday September 1st 2016  CST



Queues Hold Time :  2 Hours



 



Activity :  Gainsight has planned a scheduled deployment on MDA (Backend Infrastructure) as Minor Release. During this maintenance Rules will be in hold state for about 2 Hour. Soon after the deployment, all queues will resume as normal.



This deployment includes following feature/bug fixes:




  • Delete action on Custom Objects are not working, due to which customers are not able to remove unused fields. This feature is extensively used to do regular clean up of the objects.The fix will ensure delete behavior will work now
  • Outreach from CoPilot has a feature to create Salesforce activities. Salesforce activity creation is failing while uploading the documents due to connectivity issues. In this fix, we gracefully handle the exception and create Salesforce activity for rest of the email other than attachments and inline images

 



Impact Details : PRODUCTION Environment



Gainsight Application  - SFDC  :  NO IMPACT



Data Ingestion Queue - MDA :  NO IMPACT



Rules Engine Queue  - MDA :  Delay of about 2 Hour expected



Data Processor Queue - MDA :  NO IMPACT



 



FOR MORE INFORMATION



Please subscribe to this article for updates. If you have questions, please open a ticket with us by sending a note to support@gainsight.com.

1 reply

yogesh_vaishnav
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  • Author
  • Gainsight Employee ⭐️
  • 4 replies
  • September 1, 2016
The deployment completed successfully.

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