Solved
Copilot - Unsubscribers
If a customer unsubscribes to an outreach, does that prevent them from receiving future outreach emails or just that same outreach if sent a second time (ex. sent the next quarter)?
Best answer by abhishek_sivaraman
Hi Michael,
We are working on opt out enhancements and allow customers to load to unsubscribed emails and use unsubscribed emails in rules to Load to SFDC via rules. The tentative timeline will be 4 to 5 months.
For the rule to be added to vault, the timeline is not available at this point. It will be beyond that.
Thanks
Abhishek S
View originalWe are working on opt out enhancements and allow customers to load to unsubscribed emails and use unsubscribed emails in rules to Load to SFDC via rules. The tentative timeline will be 4 to 5 months.
For the rule to be added to vault, the timeline is not available at this point. It will be beyond that.
Thanks
Abhishek S
Also curious about this - would love to know how this gets logged back in salesforce or not, too.
1 person likes this
Chris, if a customer unsubscribes from CoPilot outreach, it prevents them from getting all future outreaches from CoPilot.
Kate, it does not get logged back into SFDC, at this time, but I believe that is somewhere on our roadmap for later this year.
Kate, it does not get logged back into SFDC, at this time, but I believe that is somewhere on our roadmap for later this year.
1 person likes this
Hi Kate - while this list doesn't get logged back into SF, you can use the Gainsight Report Builder to get a list of customers who have unsubscribed to outreaches sent via CoPilot. The subject area to build this report is "Unsubscribed Emails".
Kate, You can setup a rule to push this data back into Salesforce using Unsubscribed Emails as source and Contact object as destination via Load to SFDC action in Rules Engine
1 person likes this
Hey Chris,
I recently started going through all of the unanswered
or unresolved problems and questions here. Was checking to see if this
has been resolved or if it is an ongoing issue/question?
Thanks,
-Evan
I recently started going through all of the unanswered
or unresolved problems and questions here. Was checking to see if this
has been resolved or if it is an ongoing issue/question?
Thanks,
-Evan
1 person likes this
Evan,
All good here, thanks for checking on this, I appreciate it.
Chris
All good here, thanks for checking on this, I appreciate it.
Chris
It will be added within the next couple weeks!
Hi team,
Is there an ETA when this feature gets added? Or when the rule will be added in Vault?
Is there an ETA when this feature gets added? Or when the rule will be added in Vault?
Hi Michael,
We are working on opt out enhancements and allow customers to load to unsubscribed emails and use unsubscribed emails in rules to Load to SFDC via rules. The tentative timeline will be 4 to 5 months.
For the rule to be added to vault, the timeline is not available at this point. It will be beyond that.
Thanks
Abhishek S
We are working on opt out enhancements and allow customers to load to unsubscribed emails and use unsubscribed emails in rules to Load to SFDC via rules. The tentative timeline will be 4 to 5 months.
For the rule to be added to vault, the timeline is not available at this point. It will be beyond that.
Thanks
Abhishek S
1 person likes this
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