Skip to main content
New Idea

Ability to create multi-level dependencies in surveys with branched pages and linked questions.

Related products:None
jean.nairon
puna
brittany
  • jean.nairon
    jean.nairon
  • puna
    puna
  • brittany
    brittany
brittany
  • brittany
  • Contributor ⭐️⭐️⭐️⭐️⭐️
  • 77 replies
Currently, linked questions allow for only one dependency direction per question, and page branching is restricted if questions are already linked. These limitations of not being able to build multi-level dependencies is quite disappointing. I would love if we could link questions to already linked questions and even branch to different pages depending on how participants respond to linked questions.

    9 replies

    praneet
    • praneet
    • Helper ⭐️⭐️⭐️
    • 203 replies
    • May 22, 2017
    Thanks Brittany for posting this problem, currently survey feature behaves in this manner. However we will explore it to put on our roadmap. We would also wait to see if other customers have same requirements it will help us prioritise it appropriately.
    abhishek_sivaraman
    Hi Brittany,

    Can you please share an example of this use case which you have in mind?

    Thanks
    Abhishek S
    brittany
    Forum|alt.badge.img
    • brittany
    • Author
    • Contributor ⭐️⭐️⭐️⭐️⭐️
    • 77 replies
    • December 14, 2017
    Hi Abhishek,

    When first submitting this, the concept we had in mind was for follow-ups to an NPS question.

    For example:
    If the respondent was a detractor (0-6):
    • We wanted to have a multiple choice follow up question be: "Which area of our company is causing the most dissatisfaction?" with answer choices: "Product", "Services".
    • Then, depending which they choose, having a second dependent question. If they chose "Product", it would be a multiple choice question, "Which area of the Product is causing the most dissatisfaction?" with answer choices: "A", "B", "C". If they chose "Services", it would be a multiple choice question, "Which area of our Services is causing the most dissatisfaction?"  with answer choices: "X", "Y", "Z".
    • Currently, you cannot link more dependent questions to a question that is linking off another.
    If the respondent was a promoter (9-10):
    • We wanted to have a multiple choice follow up question be: "Would you be willing to serve as a reference for a prospective customer or provide a testimonial?" with answer choices: "Yes", "No".
    • Then, depending which they choose, having a second dependent question. If they chose "Yes", it would be a multiple choice question, "Which is your preferred method of contact? Please leave the best number or email to reach you at in the comments" with answer choices: "Phone", "Email", "Either". 
    • Another thought we had was to ask if they had anyone in mind and link to a page with several open text fields asking for the prospective referrals information.
    Hope this helps
    puna
    logan_t
    2 people like this
    • puna
      puna
    • logan_t
      logan_t
    faelan_herriott
    • faelan_herriott
    • Contributor ⭐️⭐️⭐️⭐️⭐️
    • 84 replies
    • September 26, 2018
    Yes, agree with @brittany. This is disappointing. If you have a branching feature it should go beyond one question.
    faelan_herriott
    • faelan_herriott
    • Contributor ⭐️⭐️⭐️⭐️⭐️
    • 84 replies
    • September 26, 2018
    The question should not be why is an additional branch needed, but why is it only limited to one branch when every other survey provider on the market has unlimited branches.
    faelan_herriott
    • faelan_herriott
    • Contributor ⭐️⭐️⭐️⭐️⭐️
    • 84 replies
    • September 26, 2018
    The reason I'm not happy by the way, is because it is taking me literally an hour and a half on an already extremely busy day (and I haven't figured it out yet) to put together a 4 question survey with very limited branching logic. The user experience of this feature (branching) is shocking and whoever built it, was extremely shortsighted. That's my feedback. 
    abhishek_sivaraman
    Hi Fealon,

    Are you using Survey 1.0 or 2.0? This idea has been addressed as part of Survey 2.0. Could you please give it a try there and let us know if your use case has been addressed?

    We have the details documented here for the skip and display logic experience in Survey 2.0.

    Thanks
    Abhishek S
    faelan_herriott
    • faelan_herriott
    • Contributor ⭐️⭐️⭐️⭐️⭐️
    • 84 replies
    • September 26, 2018
    Hi Abishek, 

    When I open up the Survey tab, there is no option to toggle between 1.0 and 2.0? I assume by default I am on 2.0? 

    Here's a screenshot, perhaps you can tell from this:

    sekhar_dutta
    Forum|alt.badge.img
    • sekhar_dutta
    • Gainsight Employee ⭐️
    • 33 replies
    • September 26, 2018
    Hello Fealon,

    Survey 2.0  is accessible from a different tab, please follow below document to configure Survey 2.0 tab-

    https://support.gainsight.com/Surveys/Surveys_2.0/Surveys_2.0_Overview?mt-learningpath=surveystwo#En...

    Thanks
    Sekhar
    lila_meyer
    N
    2 people like this
    • lila_meyer
      lila_meyer
    • N
      naga_gonaboyina

    Reply


    Terms & ConditionsCookie settings

    Cookie policy

    We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

     
    Cookie settings