User Story would be that our CSM would keep the Global timeline tab open throughout their work day and do the following.
- We are looking at using Global Timeline for time tracking and would like to see a few summary widgets on the side or top that allows me to see how much total time spent and with what activities for the entire customer base and for my filtered searches. Need to have Gainsight be smart enough to notice who the CSM is and default that Global Timeline view to their accounts only (like cockpit does and allow saving different filter configurations)
- Need to have the ability to add an activity for any customer at the Global Timeline level
- Need to have the attachments for each activity sync back to SF acitivities.