We just switched to a new Scorecard. We have history to populate, but cannot because within the Account Scorecard History table each customer can only have ONE scorecard record in the history table per snapshot date and if there are already records for the PREVIOUS scorecard it will block loading history for the NEW scorecard.
So in order to load for the new history, I have to have the old scorecard data purged - which I cannot do so I’m at the mercy of Gainsight Support (and the inherent delays that come with that).
But why must the data be purged? What if we want to preserve the history for the old scorecard (while backfilling history for the new scorecard) so that we could make YoY comparisons between the two scorecards?