It would be nice if Gainsight notified a CSM if they had been assigned an account
Rather than having to create a call to action for this
New Idea
CSM Assignment Notification Settings
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+1I agree! Salesforce has this capability when assigning a new account owner and it is quick and easy.
+3You can utilize Journey Orchestrator to send an email that uses tokens about the new account they have been assigned
andreammelde wrote:
You can utilize Journey Orchestrator to send an email that uses tokens about the new account they have been assigned
Any more info on this? can you explain how?
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